Responsible Gaming at wicket7
Gambling should always be an enjoyable form of entertainment — never a source of financial stress or personal harm. wicket7 is firmly committed to providing every player in Bangladesh with the tools, information, and support needed to keep their gaming experience safe, controlled, and fun.
Tools to Keep You In Control
Set daily, weekly, or monthly deposit caps on your wicket7 account. Once a limit is in place, it takes effect immediately. Increases require a cooling-off period before they become active.
Take a short break from gambling with a time-out option spanning 24 hours up to 6 weeks. During a time-out, you cannot log in or place bets. This tool is ideal when you need a temporary pause.
If you feel gambling has become a serious concern, request a self-exclusion of 6 months, 1 year, or 5 years. Your account is suspended immediately and you will not receive any marketing communications.
Define a maximum loss threshold per day, week, or month. When you reach your chosen limit, wicket7 will automatically prevent further play until the period resets, keeping your losses in check.
Enable periodic in-session notifications that display how long you have been playing and how much you have spent. A quick reality check helps maintain perspective and promotes mindful play.
Our responsible gaming support team is available around the clock. Whether you need help activating a tool or simply want to talk through your concerns, reach us at support@wicket7 any time.
1 Age Restriction & Eligibility
The wicket7 platform is strictly for adults. You must be at least 18 years of age to register an account, make a deposit, or place any bet or wager on this platform. This rule applies to all players across Bangladesh without exception, regardless of the type of game played — whether cricket betting, live casino, slots, table tennis, fortune bingo, or any other product offered by wicket7.
We verify age during the registration process through our Know Your Customer (KYC) procedure. Players may be asked to submit a copy of their National Identity Card (NID) or passport to confirm they meet the 18+ requirement. Accounts found to belong to underage individuals will be closed immediately, all deposits returned to the originating payment method, and any winnings forfeited.
If you suspect that a person under the age of 18 has registered on wicket7, please notify us immediately at support@wicket7. We take underage gambling extremely seriously and will act without delay upon receiving any such report.
2 Recognising Problem Gambling
For the vast majority of players, gambling is a form of leisure — a way to enjoy cricket matches, explore slot games, or experience the thrill of a live casino table. However, for some individuals, gambling can develop into a pattern that causes harm. Recognising the early warning signs is the most important first step toward getting things back under control.
Ask yourself honestly whether any of the following describe your relationship with gambling at this time:
Answering yes to even two or three of the points above is a meaningful signal. You do not need to be in crisis to benefit from using our responsible gaming tools or reaching out for support. Early action is always the most effective. Please read the sections below on deposit limits, time-out periods, self-exclusion, and how to contact our support team.
3 Deposit Limits
One of the most practical and effective responsible gaming tools available on wicket7 is the ability to set a deposit limit on your account. A deposit limit places a firm cap on how much money you can add to your account over a defined period — daily, weekly, or monthly.
How Deposit Limits Work
- Immediate effect on reduction: If you reduce an existing deposit limit, the new lower limit takes effect immediately. You cannot circumvent this by requesting a reversal.
- Cooling-off period on increases: If you request an increase to your deposit limit, a mandatory cooling-off period applies before the new higher limit becomes active. This gives you time to reconsider.
- Applies across all payment methods: Your deposit limit applies equally whether you deposit via bKash, Nagad, Rocket, Upay, bank transfer, Visa, or Mastercard.
- No override under any circumstances: Once a deposit limit is active, our system will not allow any deposit that would exceed it, regardless of promotional offers or bonuses.
To set or adjust a deposit limit on your wicket7 account, log in and navigate to the Responsible Gaming section within your account settings, or contact our support team directly at support@wicket7. We recommend setting a deposit limit that reflects a comfortable recreational spend — an amount whose loss would not cause you financial distress.
4 Time-Out & Cooling-Off Periods
Sometimes all you need is a short break. The wicket7 time-out feature allows you to temporarily suspend access to your account for a period of your choosing — without the permanence of full self-exclusion. This is ideal for players who want to step back, reassess their habits, or simply take a scheduled rest from gambling.
Available Time-Out Durations
- 24 hours
- 48 hours
- 7 days (one week)
- 30 days (one month)
- 42 days (six weeks)
What Happens During a Time-Out
While a time-out is active, you will not be able to log in to your wicket7 account, place any bets, or make any deposits. All pending bets placed before the time-out was activated will be settled according to normal rules, and any winnings from those bets will be credited to your account balance, available for withdrawal when your time-out expires.
Additionally, you will not receive any marketing emails, SMS messages, or promotional notifications from wicket7 during the time-out period. Your account details, balance, and transaction history will be preserved and fully accessible again once the period ends.
5 Self-Exclusion
Self-exclusion is our most robust responsible gaming tool, designed for players who feel they need a longer, more serious break from gambling. Unlike a time-out, self-exclusion is a firm commitment — it cannot be reversed during the chosen period, and all marketing contact will cease immediately upon activation.
Self-Exclusion Periods Available
- 6 months — for players who need a substantial break to reset their habits.
- 1 year — for players who recognise gambling is causing ongoing difficulties.
- 5 years — for players who require a long-term commitment to abstaining from gambling.
- Permanent exclusion — for players who wish to close their account indefinitely with no option to return.
What Happens When You Self-Exclude
- Your account is suspended immediately — you will be logged out and unable to log back in.
- All marketing and promotional communications will be stopped.
- Any balance remaining in your account can be withdrawn before the exclusion takes full effect — contact support@wicket7 to arrange this.
- Any pending bets will be settled and winnings held until you contact us to arrange withdrawal at the end of your exclusion period.
- When a self-exclusion period ends, re-activating your account is subject to a review process and a mandatory 24-hour reflection period before access is restored.
To activate self-exclusion on your wicket7 account, contact our responsible gaming team directly at support@wicket7 with the subject line "Self-Exclusion Request". State your preferred duration. Our team will action your request within one hour during business hours (Bangladesh Standard Time, UTC+6) and will confirm exclusion via the email address registered to your account.
6 Protecting Vulnerable Players
wicket7 recognises that some individuals are more vulnerable to gambling-related harm than others. These include people experiencing financial hardship, those with a personal or family history of addiction, individuals dealing with mental health challenges, and young adults who are new to gambling. Our platform takes specific steps to protect these groups.
Account Monitoring
Our platform monitors player behaviour patterns for signs associated with problem gambling — including sharp increases in deposit frequency, extended uninterrupted session lengths, and repeated chasing of losses. Where concerning patterns are identified, our responsible gaming team may proactively reach out to the player to check in and offer support tools.
Staff Training
Customer-facing team members at wicket7 receive training in recognising the signs of problem gambling and in handling sensitive conversations with care, compassion, and without judgement. If you reach out to our support team about gambling-related concerns, you will be treated with respect and directed to appropriate help.
Third-Party Responsibility
If you are concerned about someone else's gambling — a family member, partner, or friend — please do not hesitate to contact our support team. We can provide guidance on how to approach the situation sensitively and what options may be available. While we cannot discuss another player's account details, we can offer general advice and resources.
7 Getting Help & Support
If gambling is causing you distress — financially, emotionally, or in your relationships — please seek help immediately. Asking for help is a sign of strength, not weakness, and the earlier you act, the easier the path to recovery tends to be.
Contact wicket7 Support
Our responsible gaming team can be reached at support@wicket7 (plain text — not a clickable link). We are available seven days a week and will respond to responsible gaming enquiries as a priority. We can help you activate deposit limits, initiate a time-out, process a self-exclusion, or simply talk through your options.
Practical Steps You Can Take Right Now
- Log in to your wicket7 account and set a deposit limit that reflects your actual disposable income.
- Enable reality check notifications in your account settings so you are reminded regularly of time and money spent.
- If you feel a break is needed, contact support@wicket7 to activate a time-out or self-exclusion.
- Speak to someone you trust — a family member or close friend — about how you are feeling.
- Reach out to a professional counselling service if gambling has been affecting your mental health or finances.
8 Our Commitment to Safe Play
Responsible gaming is not just a legal obligation for wicket7 — it is a core part of how we operate and how we think about our relationship with every player in Bangladesh. We genuinely believe that a safer gambling environment is better for players, better for the community, and better for the long-term integrity of our platform.
We continuously review and improve our responsible gaming tools based on player feedback, emerging research in gambling harm prevention, and best practices from across the global gaming industry. Our goal is a platform where players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh can enjoy betting and casino games with full confidence that we have their wellbeing in mind.
The ৳ amounts won on our platform should always represent a welcome bonus — never a replacement for income, and never funded by borrowed money. wicket7 is committed to ensuring that the line between entertainment and harm is never crossed without our full support system being available to every player who needs it.
This Responsible Gaming policy is reviewed and updated regularly. The most current version is always available at this page. If you have feedback on how we can improve our responsible gaming practices, please contact us at support@wicket7. We welcome all suggestions made in the interest of player safety.
Play Smart. Play Safe. Play at wicket7.
Explore our full range of games knowing that wicket7 has the tools and team in place to keep your experience enjoyable. Browse our cricket betting markets, discover slots, or visit our FAQ for more information. Remember: 18+ only and always gamble responsibly.