Privacy Policy — wicket7
Your privacy is a priority at wicket7. This Privacy Policy explains precisely what personal data we collect, why we collect it, how it is used, and the rights you hold over your information as a player on our Bangladesh gaming platform. We encourage you to read this document in full.
How We Protect Your Data
All data transmitted between your device and wicket7 is protected by industry-standard SSL/TLS encryption. Your personal and financial information is never sent in plain text.
wicket7 does not sell, rent, or trade your personal data to third-party marketers. Data is only shared with trusted partners who directly support your account services.
You retain the right to access, correct, and request deletion of your personal data at any time by contacting our support team. We will respond to all valid requests within 30 days.
We use cookies to improve platform performance and personalise your experience. This policy clearly explains what cookies we use and what each type does, so you can make informed choices.
Your data is stored on secure servers with access limited strictly to authorised personnel. We apply role-based access controls and conduct regular internal security reviews.
You may opt out of marketing communications from wicket7 at any time. Simply contact support@wicket7 or use the unsubscribe option included in any promotional email we send.
1 Information We Collect
When you use the wicket7 platform, we collect certain personal information in order to provide you with a secure, personalised, and legally compliant gaming experience. The categories of data we collect are set out below.
Information You Provide Directly
When you register an account on wicket7, you provide us with information including your full legal name, date of birth, residential address, email address, and mobile number. During the KYC (Know Your Customer) verification process, you may also submit copies of government-issued identification documents such as your National Identity Card (NID) or passport, as well as proof of address and payment method confirmation.
Information Collected Automatically
When you access and interact with the wicket7 platform, we automatically collect certain technical and behavioural data, including:
- IP address and approximate geographic location (used for fraud prevention and regulatory compliance).
- Device type, operating system, browser type, and version.
- Pages viewed, features used, betting and gaming activity, session duration, and click-stream data.
- Deposit and withdrawal transaction records, including amounts, timestamps, and payment method identifiers.
- Communication records — including support chat logs and emails exchanged with our customer service team.
Information from Third Parties
We may receive supplementary information about you from third-party identity verification providers, payment processors (such as bKash, Nagad, and Rocket), and fraud prevention services. This information is used solely to verify your identity, process transactions, and protect the integrity of the wicket7 platform.
2 How We Use Your Data
wicket7 processes your personal data only for clear, legitimate purposes. The table below summarises the main purposes for which we use your data and the legal basis for each.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account registration & management | Name, email, DOB, address, mobile number | Contractual necessity |
| Identity & age verification (KYC) | NID / passport, proof of address | Legal obligation; contractual necessity |
| Processing deposits & withdrawals | Payment method details, transaction records | Contractual necessity |
| Fraud prevention & security monitoring | IP address, device data, behavioural data | Legitimate interest |
| Responsible gambling monitoring | Betting activity, session data, deposit history | Legal obligation; legitimate interest |
| Customer support | Communication records, account data | Contractual necessity |
| Marketing communications (opt-in only) | Email, mobile number, game preferences | Consent |
| Platform analytics & improvement | Anonymised usage and session data | Legitimate interest |
wicket7 will never use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or being required to do so by applicable law.
3 Data Sharing & Third Parties
wicket7 does not sell, rent, or otherwise commercially transfer your personal data to any third party. We share your information only in the limited circumstances described below, and only with parties who are contractually obligated to handle it with equivalent standards of care.
Service Providers
We engage carefully selected third-party service providers to assist with the operation of the wicket7 platform. These include payment processing partners (bKash, Nagad, Rocket, Upay, and banking partners), identity verification providers, game software studios (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi), and IT infrastructure and security providers. Each of these partners receives only the minimum data required to perform their specific function.
Legal and Regulatory Disclosure
wicket7 may be required to disclose personal data to regulatory authorities, law enforcement agencies, or financial intelligence units in response to a valid legal request, court order, or where we reasonably believe disclosure is necessary to prevent fraud, money laundering, or other criminal activity. In such cases, we will disclose only the data that is specifically requested and legally required.
Business Transfers
In the event of a merger, acquisition, restructuring, or sale of all or part of the wicket7 business, your personal data may be transferred to the successor entity. You will be notified of any such transfer by a prominent notice on the wicket7 platform and, where required, your consent will be sought before any such transfer takes effect.
4 Cookies & Tracking Technologies
wicket7 uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to analyse how players interact with our services. A cookie is a small text file stored on your device by your web browser when you visit a website.
Types of Cookies We Use
- Strictly Necessary Cookies: These cookies are essential for the wicket7 platform to operate. They enable core functions such as account login, session management, and security features. These cookies cannot be disabled without disrupting your use of the platform.
- Performance & Analytics Cookies: These cookies collect anonymised data about how players use the platform — which pages are visited most frequently, how long sessions last, and where errors occur. This data helps us improve the quality and reliability of the wicket7 experience.
- Functional Cookies: These cookies remember your preferences — such as language settings and your preferred deposit method — so that you do not need to re-enter them on each visit.
- Targeting & Personalisation Cookies: With your consent, we may use cookies to personalise the content and promotions shown to you on the wicket7 platform, based on your gaming history and expressed preferences.
Managing Your Cookie Preferences
You may control the use of non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling certain cookies may affect the functionality of the wicket7 platform. For full instructions on managing cookies in your specific browser, refer to your browser's help documentation.
We do not use cross-site tracking technologies that follow you across unrelated third-party websites. Our tracking is limited to activity within the wicket7 platform itself.
5 Data Security & Retention
wicket7 takes the security of your personal data seriously and applies a multi-layered approach to protecting the information entrusted to us by players across Bangladesh.
Security Measures
Our technical and organisational security measures include, but are not limited to:
- 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
- Encryption of sensitive data fields (including KYC documents and payment details) at rest in our database systems.
- Role-based access controls ensuring that personal data is accessible only to authorised team members with a documented business need.
- Regular internal security audits and vulnerability assessments of our platform infrastructure.
- Two-factor authentication requirements for all administrative access to systems holding player data.
- Incident response procedures to detect, contain, and notify affected players in the event of a data breach, within a reasonable timeframe.
Data Retention Periods
wicket7 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or anti-money laundering obligations. Specific retention periods are as follows:
- Account and identity data: retained for the duration of your active account, plus a minimum of five (5) years following account closure, in accordance with AML record-keeping requirements.
- Transaction records: retained for a minimum of five (5) years from the date of the transaction.
- Customer support communications: retained for three (3) years from the date of the last interaction.
- Marketing consent records: retained for the duration of the marketing relationship, plus two (2) years after you withdraw consent.
6 Your Privacy Rights
As a player on the wicket7 platform, you hold a number of rights in relation to your personal data. These rights are described below. To exercise any of them, please contact us in writing at support@wicket7. We will acknowledge your request within five (5) business days and aim to respond fully within thirty (30) days.
- Right of Access: You may request a copy of the personal data that wicket7 holds about you, along with information about how it is being used.
- Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
- Right to Erasure: In certain circumstances, you may request that we delete your personal data. This right is subject to our legal obligations to retain certain data (for example, for AML compliance purposes).
- Right to Restriction: You may ask us to restrict the processing of your data in specific situations — for example, while a dispute about accuracy is being resolved.
- Right to Data Portability: Where technically feasible, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
- Right to Object: You may object to the processing of your data where that processing is based on legitimate interests. You also have an unconditional right to object to processing for direct marketing purposes at any time.
- Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
Please note that the exercise of these rights may in some cases affect your ability to use certain features of the wicket7 platform. We will always explain any such impact before acting on your request.
7 Children & Minors
The wicket7 platform is strictly intended for adults aged 18 and above. We do not knowingly collect, process, or retain personal data belonging to individuals under the age of 18. All account registration processes include an age declaration requirement, and accounts are subject to age verification checks as part of our KYC process.
If wicket7 becomes aware that personal data has been collected from a person under the age of 18, we will take immediate steps to delete that data and close the associated account. All deposits made by an underage individual will be refunded to the originating payment method following investigation, and no winnings generated during the period of underage use will be released.
8 Policy Updates & Contact
wicket7 reserves the right to update this Privacy Policy at any time. When we make changes, we will update the effective date at the top of this page and, where the changes are material, we will notify registered players via the email address associated with their account. Continued use of the wicket7 platform following a policy update constitutes acceptance of the revised terms.
We encourage all players to review this Privacy Policy periodically to stay informed about how we are protecting their data. The most current version of this policy is always available at wicket7/privacy-policy.
Contact Us About Privacy
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about the way your personal data is being handled by wicket7, please reach out to our dedicated support team:
- Email: support@wicket7 (plain text — not a clickable link)
- Response Time: We aim to acknowledge all privacy-related enquiries within 5 business days and to resolve them fully within 30 days.
- Language: All privacy correspondence is handled in English.
This Privacy Policy was last reviewed and updated in January 2026. It governs all personal data collected by wicket7 from that date forward.
Questions? We Are Here to Help.
If anything in this Privacy Policy is unclear, our support team is available around the clock. You can also visit our FAQ page for quick answers, explore wicket7 Casino, or browse our cricket and slots sections. 18+ only. Please gamble responsibly.